At wowopow®, we want you to have a clear and comfortable shopping experience when exploring our skincare collection. This Return & Refund Policy explains the conditions for returning eligible products, requesting refunds or exchanges, reporting damaged or incorrect orders, and canceling purchases.
wowopow® is owned and operated by Shenzhen Huanyi Network Technology Co., Ltd.
1. Ordering and Receiving Your Order
To place an order, select your preferred skincare products, add them to your cart, and complete checkout using accurate contact, shipping, and payment information.
An order confirmation will be sent to the email address provided at checkout. Once your order has shipped, available tracking information will be sent by email.
After receiving your order, please inspect the package and products promptly. If an item is damaged, defective, missing, or incorrect, contact our customer support team so we can review the issue and explain the appropriate next steps.
2. 30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To initiate a return, please contact us within this 30-day period. Your request must be submitted within the applicable return window, unless a longer period or different remedy is required by applicable law.
Returns requested after the return period may not be accepted unless otherwise required by law.
Please contact us before sending any product back. The date you contact us and the return instructions provided by our team will help determine the next steps for your request.
3. Return Eligibility
To qualify for a preference-based return, a product should generally meet the following conditions:
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Be unused and unopened, with its original seal intact where applicable.
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Be in its original condition and packaging.
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Include all original accessories, components, and documentation supplied with the product.
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Be accompanied by valid proof of purchase, such as an order number or order confirmation.
Due to hygiene and product safety considerations, opened, used, or unsealed skincare products may not qualify for preference-based returns where such restrictions are permitted by applicable law.
Products that are damaged, defective, incorrect, or materially different from their descriptions will be reviewed separately. Their eligibility for a remedy will be determined in accordance with our policies and applicable consumer protection laws.
4. Non-Returnable Items
Unless otherwise required by applicable law, the following items may not qualify for return:
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Skincare products that have been opened, used, or unsealed, where hygiene or product safety restrictions apply.
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Products clearly identified as final sale or non-returnable before purchase, where permitted by law.
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Customized or personalized products that cannot reasonably be resold, except where a product is defective or other legal rights apply.
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Gift cards, where applicable and where permitted by law.
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Products damaged through misuse, improper storage, or handling after delivery, where the damage is not attributable to us or our fulfillment process.
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Products returned without prior authorization or sent to an address not approved for returns.
These exclusions do not limit any mandatory consumer rights available under applicable law, including rights relating to defective, unsafe, or incorrectly supplied products.
5. How to Request a Return
To request a return, email us at service@wowopow.com with the subject line “Return Request.”
Please include:
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Your order number.
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The name of the product you wish to return.
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The reason for your request.
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Clear photographs or videos, where relevant.
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Any other information reasonably needed to review the request.
Our customer support team will review your request and explain whether the product qualifies for return and what steps to follow.
If your return is approved, we will provide the appropriate return instructions and designated return address.
Please do not send any product back before receiving return authorization and instructions from our team.
6. Return Address
Please do not send returned products to our registered business address.
Our designated return address may vary depending on the product, fulfillment location, and customer destination.
Once your return request has been approved, our customer support team will provide the correct return address and shipping instructions.
Products sent to an unauthorized or incorrect address may not be received or processed. Please follow the instructions provided by our team to help avoid delays.
7. Return Shipping Costs
For preference-based returns, such as a change of mind or selecting the wrong product, the customer is generally responsible for return shipping costs, subject to applicable law.
If we confirm that a product arrived damaged, defective, incomplete, incorrect, or materially different from its description, we will provide an appropriate remedy in accordance with applicable law and our policies. Where we are responsible for the issue, the customer will not be charged return shipping costs for an approved remedy.
Original shipping fees are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Any applicable shipping costs or other deductions will be explained as appropriate before a return is completed.
8. Damaged, Defective, or Incorrect Products
We want you to receive the products you ordered in the expected condition.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
To help us review your request, please provide:
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Your order number.
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The name of the affected product.
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A brief description of the problem.
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Clear photographs or videos showing the product and the issue.
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Photographs of the outer packaging and shipping label, where relevant.
Please retain the product and its original packaging until we have completed our review or provided further instructions.
Once the issue has been reviewed, we will explain the appropriate next steps. Depending on the circumstances and applicable law, a resolution may include a replacement, refund, or another appropriate remedy.
Products reported as defective or incorrectly supplied will not be assessed solely under the preference-based return conditions in Section 3.
9. Refunds and Processing Time
Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account. The total time required for the refund to appear may therefore vary.
If a refund has been approved but does not appear after the expected processing period, please contact us with your order number so we can review the available information.
Where legally permitted, a deduction may apply if a returned product has missing components or has suffered damage or reduced value because of handling beyond what is reasonably necessary to inspect it. Any deduction will be assessed in accordance with applicable law.
Nothing in this section limits any refund rights or remedies required by applicable consumer protection laws.
10. Exchanges
Exchanges are subject to product availability and the applicable return conditions.
Depending on the circumstances, the most straightforward option may be to return an eligible product for a refund and place a new order for the desired item.
If your product arrived damaged, defective, incomplete, or incorrect, please contact us before placing a replacement order so that we can review the issue and provide the appropriate resolution.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at service@wowopow.com.
We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing, fulfillment, or shipping preparation.
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
If a cancellation is accepted after payment has been collected, any applicable refund will be processed in accordance with our refund procedures and applicable law.
12. Business Information
wowopow® is owned and operated by Shenzhen Huanyi Network Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through wowopow.com.
Brand Name: wowopow®
Company Name: Shenzhen Huanyi Network Technology Co., Ltd.
Registered Address: Room 1521, Building 1, Guanlida Building, No. 269 Qianjin 1st Road, Wenhui Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong, China.
Website: wowopow.com
Email: service@wowopow.com
Phone: +852 6181 231
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
13. Contact Us
For assistance with orders, delivery, returns, refunds, exchanges, damaged products, or order cancellations, please contact our customer support team.
Email: service@wowopow.com
Phone: +852 6181 231
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
When contacting us about an existing order, please include your order number and the email address used at checkout. This will help us locate your purchase and review your request more efficiently.
Thank you for choosing wowopow®. We appreciate your trust and are committed to providing clear return procedures and considerate customer support.